Defected Exchange or Repair Authorization Number Shipping Payment
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***** A DERAN CAN ONLY BE USED WITHIN SEVEN (7) DAYS FROM THE DAY THE PRODUCT WAS RECEIVED, INCLUDING, COUNTING THE DAY IT WAS RECEIVED*****
In order to obtain a DERAN you must pay for shipping back to you in advance as stated in our policy that you accepted when you purchased the product located at http://www.airsoftking.com/policy.htm.
Once payment is completed you will receive a DERAN number to replace or repair the product via email, make sure that all the conditions below are met.
Your product will be inspected upon arrival to validate the defect you are claiming, however, it may be returned to you without a new exchange or repair if the following occurs:
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The DERAN (Defected Exchange or Repair Authorization Number) is not clearly marked and visible on the exterior of the box.
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The product shows evidence of abuse.
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Disassembly by unauthorized personnel.
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Missing parts or literature.
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Original packaging missing.
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Introduction to foreign matter to inner or outer components.
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Removal or cover up of orange tip, it will be discarded immediately in compliance with Federal Law.
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A damage product cause by the purchaser, will not receive an exchange or repair. It will be returned to the purchaser immediately and you may be subject to a $30 per hour administration charge and prosecution for mail fraud.
6 - Please send your product via UPS or FED EX since these methods are easily traceable. If you prefer to use US Mail, please insure the package and include delivery confirmation. It is the customers responsibility to make sure the defective or malfunctioning product gets to Airsoft King or the manufacturer.
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